Shipping, Delivery & Returns
HiCCUP currently ships to the UK, US and Saudi Arabia.
Each country has varying shipping details so please check other FAQs to understand what this means for your destination country.
We're continuously expanding our shipping locations so keep an eye out for new countries opening soon.
For UK customers: once your order has been placed and processed, it will take approximately 4-7 business days to ship.
For US customers: once your order has been placed and processed, it will take approximately 5-10 business days to ship.
Sorry to hear you haven't received your order. Please follow the steps below:
- Double check that the delivery address on your order is correct.
- Make sure your package wasn't picked up by a neighbour, or delivered to a safe location.
- Check for notice of attempted delivery.
- Contact your local courier for the delivery details.
If you've done all the above and still can't find your package, please get in touch with us at [email protected]
For UK customers: we offer free delivery over £39. If your order doesn't meet this threshold, a £2.99 delivery fee will be added to your total.
For US customers: we offer free delivery over $39. If your order doesn't meet this threshold, a $3.99 delivery fee will be added to your total.
Shipments will be delivered with duty and tax unpaid.
All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
According to customs regulations, HiCCUP cannot declare purchased items as gifts or list an amount lower than the actual product price.
We are currently shipping from our warehouse in Turkey.
For UK customers: please click here to start your return
Order Issues
Sorry to hear you haven't received a confirmation email after placing an order. If you've checked the spam folder of your inbox and still can't find it, please get in touch with our team at [email protected].
If you want to modify your order, we recommend cancelling your order and re-purchasing with your amendments. This can only be done if your item/s has not been dispatched.
You can cancel your order by emailing [email protected] with your order number.
As long as your item/s have not been dispatched you can cancel by going to your Account Page > My Orders. Here you will have the option to cancel your order.
Your item/s will usually be dispatched within 1-2 working days.
You can edit your billing address in your Account Settings. There you will see the options "Edit Address"
Sorry to hear that part of your order is missing! Please reach out to our team at [email protected] who will get this sorted for you.
Once your order has been received, there will be an option to leave a review from your profile section's "My Orders" page.
Payment & Promos
We accept credit and debit cards (Visa, Mastercard, American Express), Klarna as well as Apple Pay and Google Pay.
Shipments will be delivered with duty and tax unpaid.
All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
According to customs regulations, Hiccup cannot declare purchased items as gifts or list an amount lower than the actual product price.
If you have a promo code, please apply it to your order using the designated box on the checkout page.
We offer a discount to anyone placing their first order! Sign up to our mailing list, and you'll receive yours immediately after.
Sorry to hear your promo code isn't working. Please check that your promo code is spelled correctly - if it is and it's still not working, then it's likely that unfortunately this code is no longer valid.
Make sure you're signed up to our mailing list and following us on social media to be the first to find out about promotions.
Other Enquiries
If you'd like to delete your Hiccup account, please get in touch with our team at [email protected]. Please note that all records and contents of your account will be deleted as well.
Sorry to hear you'd like to unsubscribe from our marketing emails. Our mailing list is the go-to place to find out about promotions and new products. If you're sure you want to unsubscribe, you can do so by clicking the unsubscribe link in any of our marketing emails, or by getting in touch with our team.
HiCCUP is based in the UK and Turkey, our items are shipped from our warehouse in Turkey.
Our "Smart Fashion" model means that we create only what we are confident our customers want. In doing this, we are able to provide fashion that is faster, smarter and more affordable, all while significantly reducing environmental waste.
We're always open to new collabs! Please head to our #itsHiCCUP Ambassador page for more info or contact with us by emailing: [email protected]
Sorry to hear that you haven't received a response from us yet. Typically, you will receive a reply to your enquiry within 2 business days. If you haven't heard from us, please check your spam inbox and then reach out to us again.
Product Info
You can find our sizing guides on the product's detail page under the section "sizing guide".
Items that are out of stock may be restocked. Make sure to sign up to our mailing list to get info on new drops!
Sorry to hear that an item you received from us is faulty. You can return this on our website and app, and we will refund you via your original payment method.
Sustainability
You can find out more about our sustainability practices here. If you have any questions, please get in touch with our team at [email protected]
A massive 42% of brands are straight-up, point blank, ignoring customer feedback. Wild, right? Meanwhile, all 80% of you want to support companies whose values align to their opinions.
We are all ears, always. Our in-house tech is the engine to erupt change and you're in the driver's seat. Every piece we release is done with your influence in mind!
We work with Turkish suppliers, as we believe Turkey is one of the best clothing hubs in the world. One of our founders is Turkish, and the country's proximity to the majority of our consumers makes it a sustainable choice. Our team meet with suppliers in person to ensure that all our items are of the highest possibly quality.
Hundreds! We're always trying to raise the bar to make sure we work with the best partners in terms of quality, design, and overall standards.
We treat workers as valuable partners in our supply chain, prioritising their empowerment and wellbeing, and ensuring their dignity and rights are respected.